Journal

Please notify me

Saqib Ali — Fri, 20 Jan 2012 00:18:56 +0000

We have been using Salesforce Chatter at work. It is an excellent micro-blogging platform with many features. However one thing it lacks is notifications of incoming chatter posts and responses. The only way to get notified is by email. But that is like sending somebody an email, and then calling them up to tell them that you sent them an email.

Salesforce Chatter needs to provide better notifications. I would prefer to get notified of incoming posts and replies through the push notifications on Android / iOS, that appear in the status bar. Or may be a Chrome extension that shows number of unread chatter posts in the status bar. Or something similar to what Facebook / Google+ provide.

Gmail and Google Reader notifications in a Chrome Extension

Google+ notifications in Gmail

There are many to provide notifications without utilizing email.

Here are some of the interesting ideas posted on the Salesforce IdeaExchange for improving chatter notifications:

https://sites.secure.force.com/success/ideaView?id=08730000000K8JMAA0

https://sites.secure.force.com/success/ideaView?id=08730000000JhxkAAC

https://sites.secure.force.com/success/ideaView?id=08730000000XoYjAAK

https://sites.secure.force.com/success/ideaView?id=08730000000Yq0JAAS

https://sites.secure.force.com/success/ideaView?id=08730000000g1TfAAI

https://sites.secure.force.com/success/ideaView?id=08730000000KcuxAAC

So if any Salesforce engineer is reading this blog, I would like to request them to take a look at the aforementioned ideas and provide a better form of notifications.

Sincerely,
an avid chatter user

Looking for a Google API, Google Apps Script, AJAX and REST ninja

Saqib Ali — Thu, 05 Jan 2012 21:01:36 +0000

We are looking for a Google API, Google Apps Script, #REST and #AJAX #ninja. Interested? Apply here: seagate.taleo.net/careersection/…
— Saqib Ali (@weaselese) January 5, 2012

Don't be HaDuped by BigData/NoSQL peddlers

Saqib Ali — Wed, 30 Nov 2011 17:16:17 +0000

With 100+ NoSQL / BigData Databases in the market, I am seeing a lot of marketing buzz claiming that BigData will addresses all the Business Intelligence (BI) challenges. These marketing folks try to portray a nirvana system where you just push the raw data into the system, and out comes intelligent analysis, magically. That's is not how it works. You need to have intelligent people who can create meaningful MapReduce jobs to synthesize the raw data. There is no silver bullet. There is no magic to BigData.

BigData addresses "some" Business Intelligence (BI) problems very efficiently, but you can't throw BigData at ALL BI problems. Problems that you have traditionally solved using Relational DBs efficiently, may not be the best fit for Big Data. BigData is good for prediction, trend-analysis, and graphs.

Merging of digital and real worlds — Your Street Identity

Saqib Ali — Tue, 08 Nov 2011 14:22:50 +0000

Not that digital world is not real, but Google wants to bring more realness to your digital identity on the internet. They want your digital identity to be tied to real-world physical things e.g. your home address, cell-phone number, the car you drive etc etc. To this end, they are proposing a new framework called Street Identity. Street Identity is a framework designed to increase the Level of Assurance (LoA) of OpenID to level 2/3 (Some/High confidence in the asserted identity’s validity), but instead of Identity Provider validating each entity's identity, the validation process is crowd-sourced.

Today users can create identities on sites like Microsoft Live, Yahoo and Google without having to validateSample postcard with code to validate the street address any of their information; therefore, those IDs are not suitable for transactions that might involve sensitive data or financial exchanges. These identities need a higher Level of Assurance — they need to be validated by a trusted 3rd party. However, the problem with the Identity Provider or Government taking on the task of validating each entity's Identity is that the process is too time-consuming, costly, not internet scalable. The crowd-sourcing method of validating the identity that Google is proposing, relieves the Identity Provider from this over-bearing task. Instead the onus is on the entity to build the assurance of their internet identity. This proposed process may sometimes involve very low-tech method, like snail-mailing a postcard to a human entity to validate their real home address. The Attribute Provider (AP) is verifying the user's address by sending a postcard to their claimed street address. That postcard would tell them to come back to the AP's site and enter a unique code printed on the postcard.

Each of the identity attributes can be handled be different parties, referred to as Attribute Providers byAttribute Provider (AP), Identity Provider (IdP), and the Relaying Party (RP) relationshiip Google in the framework, so there is no one party doing all the work.

It is an interesting concept, and very doable, but will take the entire ecosystem of Identity Providers, Relaying Parties, and Attribute Providers to make it work.

I hope this works. This will really help in cleaning up the internet and making it a safer place.Google has a description of the framework and a nice working example here. Check it out and tweet me your thoughts.

Requiescat in pace Gmail Web Clips :~(

Saqib Ali — Fri, 04 Nov 2011 02:10:37 +0000

Google has mercilessly killed Web Clips in the new Gmail UI:

Now when you visit the Web Clips setting tab you will be greeted by the following msg:

"Due to low usage we've removed customization of web clips in Gmail. Your current setting will be maintained and you can still see your feeds below."

Requiescat in pace Google Reader. Requiescat in pace WebClips.

Google Doodle using vector graphics and animation in the new GDocs Presentations

Saqib Ali — Sat, 29 Oct 2011 21:04:59 +0000

The following Google Doodle was created using scalable vector graphics canvas and animation support in the new Google Presentations editor:

(note: you need to be logged into your Google Account to view the animation)

source

The new Google Presentations

Saqib Ali — Fri, 21 Oct 2011 14:18:18 +0000

The much awaited newer Google Presentations is now available in Google Docs. Some of my observations:

Drawing Canvas support
The Presentation slides are also Google Drawing Canvas. You can use them to draw on just like you would on Google Drawing Canvas. Think of the possibilities! :)

View Together
It appears that Google has killed the View Together feature in the new Presentations. This feature allowed multiple users to go through in a synchronized fashioned. This is unforutane, as this was one of excellent features of Google Presentations

Discussion/Comment support
I was hoping that Google would add the Discussion/Comment feature to the presentations with the new release. But it is not there. The Discussion feature works nicely in the Google Docs. Definitely needed in the Presentation editor as well.

Lewis Carroll Crossword Puzzle from 1932

Saqib Ali — Sat, 08 Oct 2011 04:08:25 +0000

Originally appeared in The Times on January 30, 1932

This puzzle is based on the following works of Lewis Carroll:- "Alice's Adventures in Wonderland," Through the Looking-glass," "The Hunting if the Snark, " and "Sylvie and Bruno."

ACROSS		DOWN
1 “Grabbed at the Banker, who shrieked in despair.” 11 “And only –– for birthday presents, you know. There's glory for you!” 14 Pronounced so as to rhyme with "mayor." 17 This wanted the Dodo to speak English. 18 There was only one, and the finger-posts both pointed along it. 19 The son said his father was this four times. 20 Found round a sun-dial. 21 Humpty Dumpty grinned almost from ear to ear as he offered this to Alice. 22 and 27 "An arm, you –– ! Who ever saw one that size ?" 23 The " A.T. " has to this into the air in order to use the " A.T.P. B." 25 The passage was " not much larger than a –– hole." 26 See 21 down.	28 The Barrister wearied of proving this. 29 See 21 down. 33 See 28 36 and 35 down. " When no dinner is in. sight, the dinner-bell's a sound of ––" 37 and 32 "but as it isn't, it ain't. That's –– 38 The Beaver brought unfailing supplies of this. 39 and 54 At a really good school washing is this. 40 One of the names the Baker was called. 41 The Hatter and March Hare cried out there was no this 42 See 48 down 43 These are used in making boots under the sea. 46 Even the king's horses could do this. 50 Some have feathers, and bite. 51 Reversed. Alice didn't consider it was proper for queens to do this. 53 Ten less than what had been done to "every one" in a poem. 55 "The –– is to France."	1 These were mimsy. 2 The King’s messenger’s attitude 3 One of those of which the sheep took up another pair 4 An old conger-eel taught this. 5 The price of this was 5¼d. for one, 2d. for two 6 Asked if Alice was a child or a tee- totum. 7 14 said Alice 'was twice as this. 8 Ingredients of a phlizz 9 “One doesn't like –– so often,” said Alice 10 The aged, aged man sought for these eyes among the heather. 13 The Gardener mistook this for a Penny - Postage Stamp. 15 Said Alice ought to know her way to the ticket office. 21 and 29 across Was obviously the “one to 26.” as he went bounding away.	24 and 28 across The square of a “convenient number” reversed. 30 “We called him Tortoise because he taught us.” 31 Silence followed this ominous word 32 Make holes like a gimlet 34 “So they were,” said the Dormouse; “very ––.” 35 See 36 across 44 Mixed letters of 49; and see 50 down. 45 “Like a tea-tray in the ––.” 47 and 52 reversed The Duchess’s favourite word. 48 and 42 The caterpillar tried to carry a moth’s wing with all his left ––, “of course he toppled over.” 49 The must be what was “waiting to be fed.” 50 and 44 reversed Alice saw the Queen put her spectacles and this at the Hatter. 52 See 47 above.

solution

Curated archive of the Business gets Social #gartnerchat

Saqib Ali — Thu, 06 Oct 2011 14:02:55 +0000

Curated archive of the Business gets Social #gartnerchat held on Oct 4th, 2011
(created using Twitteralytics, Google Spreadsheets, and embed.ly APIs)

@weaselese
Saqib Ali @BradleyAnthonyJ @CRozwell @EliseOlding Why #twitter and not #googleplus for Business gets Social #gartnerchat? any advantage of the former?
Oct 04 via webFavorite RetweetReply

@Gartner_inc
Gartner Here we go! Q1: What makes social media so powerful? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@EliseOlding
Elise Olding @weaselese good point - what are your thoughts?
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Mass collaboration. Hundreds, hundreds of thousands, even millions are now able to collaborate effectively. this is the new. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@JSussin
Jenny Sussin It as new old way of thinking - it's like when there was a media rule where any point is entitled to a counterpoint #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@CRozwell
Carol Rozwell Just finished a client meeting - they like the idea of tapping the hidden network #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@js9805
Janelle Sullivan .@Gartner_inc Q1: I can connect and participate in conversations anytime, anywhere, and with anyone! #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@NickMonger
Nick Monger the ability to reach a huge targetted audience with zero cost #Gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @js9805: .@Gartner_inc Q1: I can connect and participate in conversations anytime, anywhere, and with anyone! yes #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@JSussin
Jenny Sussin Social media is what public access television is - but people are actually paying attention and there is an easy on ramp #Gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley @js9805. This puts the mass in mass collaboration. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@seamuswalsh
seamus walsh @Gartner_inc One reason why SM is so powerful has to be is we get to chat with analysts without the retainer fee. No? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding @seamuswalsh :-) #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @seamuswalsh: @Gartner_inc Yes, free matters. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@weaselese
Saqib Ali @EliseOlding threaded discussions doesnt work in mass collaboration. message gets lost. googleplus is threaded. twitter is not. #gartnerchat
Oct 04 via webFavorite RetweetReply

@collin_s
collin_s Makes learning natural! RT @js9805: .@Gartner_inc Q1: Can connect & participate in convos anytime, anywhere, and w/ anyone! #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Many think 1:1 is the power but it really isn't it is the M:M. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@CRozwell
Carol Rozwell @seamuswalsh getting new ideas from anywhere is valuable #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @seamuswalsh @eliseolding nailed it! But seriously, think of the people you may never meet face to face #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@SarahBorup
Sarah M. Borup Social media is powerful if and when its directed, focused and gathering a crowd around a specific goal or purpose. #Gartnerchat
Oct 04 via webFavorite RetweetReply

@seamuswalsh
seamus walsh Free only matters until the hook is set. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding @JSussin but what is "meeting" anymore? Do we have a new definition? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @weaselese @eliseolding I do think threaded discussions work in mass collaboration - the message is lost in that way? Clarity? #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@Gartner_inc
Gartner Q2: How can organizations take a strategic approach to social media? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@CRozwell
Carol Rozwell @seamuswalsh ah, but customers have been dying to tell companies stuff for years! #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @eliseolding oy! definitions - I mean face to face :-) #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@PhoebeAnt
Phoebe Antonio @NickMonger Agree "free" factor, but time is money -- and effort is required. Love the wide audience/participation. #Gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Take a strategic approach by directing SM @ well defined business purposes. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@js9805
Janelle Sullivan Q2: internal -- sunset email and open up all the conversations. External - connect with your customers on a personal level #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@espnguyen
Steve Nguyen Q2: Find the business opps that will be impacted the most early on. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@EliseOlding
Elise Olding @JSussin I knew that - so do we have a new meaning for "meeting" (vs F2F)? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@Gartner_inc
Gartner RT @JSussin: @weaselese @eliseolding I do think threaded discussions work in mass collab -message is lost in that way? Clarity? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Also, look across the business not just at marketing #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@tushar123
tushar123#GartnerChat use social media to listen to the stakeholders especially end customers, n reach up to them directly
Oct 04 via webFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @espnguyen: Q2: Find the business opps that will be impacted the most early on. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@collin_s
collin_s RT @JSussin @weaselese @eliseolding I do think threaded discussions work in mass collab - message is lost in that way? Clarity? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin Re: strategic approach to #socbiz - determine what your company needs, stop doing things just to do them #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@PhoebeAnt
Phoebe Antonio RT @SarahBorup: SM is powerful if & when its directed, focused, gathering a crowd around a specific goal or purpose. #Gartnerchat < Well put
Oct 04 via TweetDeck FavoriteRetweetReply

@atwalls
atwalls We should not ignore the value of lurking! Analysis of content, sans interaction, can still provide insights #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@jeffmann
Jeff Mann#q2 easiest if open sharing, innovation and transparency are strategic goals. Social becomes a means to that strategy #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@EliseOlding
Elise Olding Q2 - know your objectives, measure, refine #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Maintain a portfolio of community based collaboration and nurture it. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@CRozwell
Carol Rozwell RT @espnguyen: Q2: Find the business opps that will be impacted the most early on. #gartnerchat those most essential to meet biz goals
Oct 04 via TweetDeck FavoriteRetweetReply

@Gartner_inc
Gartner RT @BradleyAnthonyJ: Maintain a portfolio of community based collaboration and nurture it. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@JSussin
Jenny Sussin @EliseOlding oh I'm sure there is - I tend to say "nice to virtually meet you" #socbiz #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@seamuswalsh
seamus walsh Q2. I agree with @tushar123. I think SM is the new survey instrument , a listening post for user wants and needs. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell key to success is not being afraid to experiment #gartnerchat. nothing works 100% of the time.
Oct 04 via TweetDeck FavoriteRetweetReply

@japi999
Jari Pirhonen#some is for listening & serving customers, learning from them, sharing your thoughts. Marketing #fail. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @weaselese @eliseolding Okay I see that point - need for analytics then, hmm? #socbiz #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley Strategically mesh top down with grass roots SM efforts. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BJ
BJ Cook Q2: Find someone to champion it, both internally and externally. Weave it amidst the culture and embrace it. #gartnerchat
Oct 04 via webFavorite RetweetReply

@PhoebeAnt
Phoebe Antonio RT @atwalls: We should not ignore value of lurking! Analysis of content, sans interaction, can provide insights #GartnerChat < agree
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Nice!RT @BradleyAnthonyJ: Strategically mesh top down with grass roots SM efforts. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@espnguyen
Steve Nguyen Q2: Find an executive sponsor/owner to champion and be ACTIVE in the social collab efforts. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@MMB708
Michele Bowman SoMe gives customers an ecosystem, thus the customer-centric society has evolved! #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@JSussin
Jenny Sussin @chrisforte43 Haha yes - I think that is where I missed @weaselese's point the first time #socbiz #gartnerchat cc @EliseOlding
Oct 04 via SeesmicFavorite RetweetReply

@seamuswalsh
seamus walsh @PhoebeAnt @atwalls lol @ lurking!!! #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @atwalls: We should not ignore value of lurking! < Yes this gives the amplifier effect. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@japi999
Jari Pirhonen Lurking > Marketing #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@collin_s
collin_s analytics the hidden equalizer? RT @JSussin @weaselese @eliseolding Okay I see that point - need for analytics then,? #socbiz #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @CRozwell: key to success is experiment #gartnerchat. nothing works 100% #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@EliseOlding
Elise Olding so true, SM is only part of a solution - understand your problem #gartnerchat @crozwell
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @japi999 Don't think the point is lurking alone > marketing - but we need to bring lurking into the analyzing sphere here #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@Gartner_inc
Gartner Q3: in 1 minute #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@js9805
Janelle Sullivan Q2: Curious... did companies implement a 'strategy' for email when that channel opened up? Why is SM different? #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell Social champion must have social capital, respect. not just position power #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @collin_s It is past due time for an analytics superhero to be created by someone, no? cc @DTurnerBlogs #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@Gartner_inc
Gartner Q3: How can social media transform how you do business? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@PhoebeAnt
Phoebe Antonio RT @js9805: Q2: Curious... did companies implement a 'strategy' for email? Why is SM different? #GartnerChat < email also req strategy imo
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @js9805: Q2: SM is very different. We have found that it requires a purposeful solution not just technology. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@weaselese
Saqib Ali @collin_s @JSussin @eliseolding need "intelligent" analytics to sift through #social threaded discussions in real-time. #gartnerchat
Oct 04 via webFavorite RetweetReply

@9010NL
90:10 Group NL @CRozwell social media aren't just channels, differs very from email #gartnerchat #OpenBusiness
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Q3: Social BPM: collabr8ly designd & iter8d processes, Uses soc s/w 2 mirror way interactions R performed & received #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell Social champion must have social capital, respect. not just position power #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@jlsturino
Jesse Sturino @SarahBorup Spot on Sarah - Focused topic, but open audience (crowd) = best ideas #Gartnerchat
Oct 04 via webFavorite RetweetReply

@CRozwell
Carol Rozwell RT @9010NL: @CRozwell social media aren't just channels, differs very from email #gartnerchat #OpenBusiness =< very true
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding RT @weaselese: @collin_s @JSussin Yes and those must be carefully defined #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @weaselese @collin_s @eliseolding agree re smart analytics - #socbiz just another piece calling out the need :-) #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@9010NL
90:10 Group NL @weaselese @collin_s @JSussin @eliseolding not only intelligent analytics, creating actions from these insights #gartnerchat #OpenBusiness
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley With SM, IT must shift from providing a platform to assisting in delivering a business solution. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@slandry17
Susan Landry @espnguyen on executive sponsor/owner. Agree “active”, also “authentic” #gartnerchat
Oct 04 via webFavorite RetweetReply

@atwalls
atwalls Analytics have multiple purposes. Can guide marketing, comms, risk management. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@slandry17
Susan Landry @espnguyen on executive sponsor/owner. Agree “active”, also “authentic” #gartnerchat
Oct 04 via webFavorite RetweetReply

@NickMonger
Nick Monger Q3 Adds a much more personal touch to prospecting #Gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding ACTION is the keyword! RT @9010NL: @weaselese @collin_s @JSussin #gartnerchat #OpenBusiness
Oct 04 via TweetDeck FavoriteRetweetReply

@japi999
Jari Pirhonen @JSussin If you need to think where to start, go lurking. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@jeffmann
Jeff Mann Transformation should be a result of social media success, not a goal in itself. #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@EliseOlding
Elise Olding :-) RT @jeffmann: Transformation should be a result of social media success, not a goal in itself. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@collin_s
collin_s with you there! RT @EliseOlding: ACTION is the keyword! RT @9010NL: @weaselese @collin_s @JSussin #gartnerchat #OpenBusiness
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @9010NL @weaselese @collin_s @eliseolding Yes - it doesn't end with just seeing the data #gartnerchat #socbiz #analytics
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley SM can transform your business becuse tapping the power of the collective enables achievement otherwise impossible. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@LilianMahoukou
Lilian Mahoukou @BradleyAnthonyJ Crucial and winning 'Little bets' thinking #gartnerchat
Oct 04 via UberSocial for BlackBerryFavorite RetweetReply

@StrikeInteractv
Strike Interactive Q3: its gets you in the middle of the masses. People don't have to call/write to comment. U have the option to be very open #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@espnguyen
Steve Nguyen RT @slandry17: @espnguyen on executive sponsor/owner. Agree “active”, also “authentic” #gartnerchat < Most def.
Oct 04 via HootSuite FavoriteRetweetReply

@atwalls
atwalls How about SM as a source of competitive intelligence? #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@MMB708
Michele Bowman Know ur goal, is it mktg or ops or both? Participate where your customers are. Process in consistent, quality& auditable way. #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@seamuswalsh
seamus walsh @Gartner_inc Q3. you can beat to a new drummer e.g become more agile or nimble or responsive #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @japi999 okay I can get behind that re lurking #gartnerchat #socbiz
Oct 04 via SeesmicFavorite RetweetReply

@PhoebeAnt
Phoebe Antonio RT @NickMonger: Q3 Adds a much more personal touch to prospecting #Gartnerchat < Yes. Was just typing similar thought!
Oct 04 via TweetDeck FavoriteRetweetReply

@Gartner_inc
Gartner RT @atwalls: How about SM as a source of competitive intelligence? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@9010NL
90:10 Group NL @js9805 @Gartner_inc A1: that's the power of social media, opening up to stakeholders, creating better biz -> be #OpenBusiness #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell This requires courage @jeffmann: Transformation should be a result of social media success, not a goal in itself. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@weaselese
Saqib Ali @EliseOlding @9010NL @collin_s @JSussin ACTION is too broad. It is should be Ethnologically correct Action. #ethnologik #gartnerchat
Oct 04 via webFavorite RetweetReply

@jlsturino
Jesse Sturino @Gartner_inc Harvesting Social Media content = potentially useful market data #gartnerchat
Oct 04 via webFavorite RetweetReply

@EliseOlding
Elise Olding @weaselese say more please #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Xformation is about tackling business opportunities or challenges that traditional command and control can't address. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@JSussin
Jenny Sussin @weaselese @EliseOlding @9010NL @collin_s Try getting anyone to take any action - that would be a step woudn't it? #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@japi999
Jari Pirhonen Possibility to get a honest feedback from customers, employees - if you are ready for it. Bottom -> up. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL @weaselese Yes, sure. But the translation need to happen, all too often social data is to tactical and limited. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@MMB708
Michele Bowman A3: personalization of cust experience- "know me". Know my relationship with your company, know my preferences. #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@CRozwell
Carol Rozwell Better be ready! RT @japi999: 2 get a honest feedback from customers, employees - if you are ready for it. Bottom -> up. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@seamuswalsh
seamus walsh I think laggards fear the competitive intelligence aspect . It also keeps many companies away from SM #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL @9010NL social data translation into action that is, it's a new challenge #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@collin_s
collin_s @JSussin @weaselese @EliseOlding @9010NL @collin_s Action with independent benefit can motivate. #GartnerCHat
Oct 04 via TweetDeck FavoriteRetweetReply

@atwalls
atwalls SM forces transparency on corporations. Some are not ready for this. Causes disruption and unease in Exec suite. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding @9010NL but it's not just about DATA it's about interactions #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@PhoebeAnt
Phoebe Antonio RT @japi999: Get a honest feedback from customers, employees - if you are ready for it. Bottom -> up. #gartnerchat < esp critical 4 B2C
Oct 04 via TweetDeck FavoriteRetweetReply

@atwalls
atwalls SM forces transparency on corporations. Some are not ready for this. Causes disruption and unease in Exec suite. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@rpdubjr
Rob Walters Q3: SM business transformation challenging with large industrials #gartnerchat
Oct 04 via webFavorite RetweetReply

@JSussin
Jenny Sussin @MMB708 amen! re personalization - that is what #scrm is all about! #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@EliseOlding
Elise Olding Think about using SM inside your org too - lot's of applicability to get people working together and heading same direction #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@LilianMahoukou
Lilian Mahoukou @Gartner_inc By nailing the right mindset, the culture and goal setting points first #gartnerchat
Oct 04 via UberSocial for BlackBerryFavorite RetweetReply

@espnguyen
Steve Nguyen RT @atwalls: SM forces transparency on corps. Causes disruption and unease in Exec suite. #gartnerchat < Yes! Ppl need to know its ok.
Oct 04 via HootSuite FavoriteRetweetReply

@doug_laney
Doug Laney Your best customer used to be highest revenue...then your most profitable...now your most influential (read: social). #gartnerchat
Oct 04 via webFavorite RetweetReply

@EliseOlding
Elise Olding YES! My fav! RT @LilianMahoukou: @Gartner_inc By nailing the right mindset, the culture and goal setting points first #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL#gartnerchat @seamuswalsh Agree, but that's not the solution, staying away, loss in competitive advantage, fas… (cont) http://t.co/GDBFO4oP
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @LilianMahoukou agree - this goes back to "just because you can, doesn't mean you should" so know what is right for your org #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@Gartner_inc
Gartner RT @EliseOlding: Think about using SM inside your org too - lots of applicability to get people wrkg together in same direction #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @doug_laney: Your best customer used to be highest revenue...then your most profitable...now your most influential - good #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@jlsturino
Jesse Sturino @BradleyAnthonyJ sometimes command and control is required for transformation #GartnerChat
Oct 04 via webFavorite RetweetReply

@Gartner_inc
Gartner Q4: How do you measure the value of social media? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@9010NL
90:10 Group NL @Gartner_inc @EliseOlding #socialmedia internally enables bottom-up innovation, co-creation. Close to experts #GartnerChat #OpenBusiness
Oct 04 via TweetDeck FavoriteRetweetReply

@NickMonger
Nick Monger Q3 SM will be the predominant contact channel for consumer support. Tight SM integration into ITSM is needed to succeed #Gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@slandry17
Susan Landry Harvesting! But misreading can be fatal. @BradleyAnthonyJ yet another key role for IT – intelligent intelligence. #gartnerchat
Oct 04 via webFavorite RetweetReply

@JSussin
Jenny Sussin @jlsturino @BradleyAnthonyJ Command and control last piece in change mgmt process :0( re transformation #gartnerchat #socbiz
Oct 04 via SeesmicFavorite RetweetReply

@CRozwell
Carol Rozwell SM value is measured by improvement in work #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@doug_laney
Doug Laney But not JUST customers and employees. Social media initiatives should encompass all constituents, incl partners, suppliers etc. #gartnerchat
Oct 04 via webFavorite RetweetReply

@PhoebeAnt
Phoebe Antonio @Gartner_inc Q4 -- ah, metrics. Always comes down to that! #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Only part - need bottom up & middle out RT @jlsturino: @BradleyAnthonyJ sometimes command & control required 4 transformation #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@js9805
Janelle Sullivan Q4: SM value may have different KPSs, but should directly link to customer satisfaction and loyalty scores #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@seamuswalsh
seamus walsh @Gartner_inc SM need not be measured. It is the cost of doing business. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Have a business purpose and adopt the measures associated with success of that purpose. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@atwalls
atwalls Personal involvement of Execs critical. Hard to understand analytics output if you don't understand dynamism of environment. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@espnguyen
Steve Nguyen @CRozwell But what kind of measurable improvement? #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@JSussin
Jenny Sussin RT @BradleyAnthonyJ: Have a business purpose and adopt the measures associated with success of that purpose. #GartnerChat > EXACTLY #socbiz
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley SM must be measured. or else don't do it. You will most likely fail. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@PhoebeAnt
Phoebe Antonio RT @seamuswalsh: @Gartner_inc SM need not be measured. It is the cost of doing business. #gartnerchat < I like that. Provides base value.
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Measures need to mature over time - start with something realistic and grow capabilities #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@japi999
Jari Pirhonen Measuring #some value? How do you measure value of Internet, email, PC? Just a way to communicate. Do it or die. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL#GartnerChat @Gartner_inc A4: The true measure of the success in opening up to the value on offer from outsid… (cont) http://t.co/uZ7SetXU
Oct 04 via TweetDeck FavoriteRetweetReply

@collin_s
collin_s RT @BradleyAnthonyJ Have a business purpose and adopt the measures associated with success of that purpose. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @PhoebeAnt: RT @seamuswalsh: @Gartner_inc SM need not be measured. < sounds good but isn't reality #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@espnguyen
Steve Nguyen Q4: Some how tie back to existing business measures. #easiersaidthandone I know. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@MMB708
Michele Bowman A4: value of SoMe is having a business model in 5 years rather than being irrelevant #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@PhoebeAnt
Phoebe Antonio RT @BradleyAnthonyJ: SM must be measured. or else don't do it. #GartnerChat < Agree 2 set goals, measure, but also cost of biz.
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @espnguyen @CRozwell I'd say measurable improvement in terms of time saved, cost saved, increased $, retention (cust or emp) #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley No measures most often means no purpose and no adoption. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@rpdubjr
Rob Walters @jlsturino @BradleyAnthonyJ sometimes command and control and SM do not mix #gartnerchat
Oct 04 via webFavorite RetweetReply

@CRozwell
Carol Rozwell @tariq_ahmad ROI makes sense with known, doesn't help much with truly new #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding also consider what's the cost of not doing it? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@doug_laney
Doug Laney Social media reach is easy enuf to measure, but not actionable influence. Tough nut to crack ROI-wise. #gartnerchat
Oct 04 via webFavorite RetweetReply

@atwalls
atwalls Metrics are indicators, not the basis for decisions about ROI. Judgment plays a part. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @rpdubjr: @jlsturino @BradleyAnthonyJ sometimes command and control and SM do not mix- rarely do they mix after launch #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@seamuswalsh
seamus walsh What is the cost of not being out there? How is that measured? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL Exactly, innovate to not fall behind! RT @EliseOlding: also consider what's the cost of not doing it? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@collin_s
collin_s @EliseOlding.. the cost of not doing can casue danger! #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding G8 point RT @atwalls: Metrics are indicators, not the basis for decisions about ROI. Judgment plays a part. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin RT @BradleyAnthonyJ: SM must be measured. or else don't do it. You will likely fail. #GartnerChat - wrote note on this http://t.co/SnpQgDio
Oct 04 via SeesmicFavorite RetweetReply

@atwalls
atwalls Security risks of non-involvement are higher than those of involvement. You can't mitigate risks if you don't know about them. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell There should always be vakue RT @atwalls: Metrics r indicators, not basis for decisions about ROI. Judgment plays a part. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @doug_laney: Social media reach is easy enuf to measure but not actionable influence.Yes, activity metrics are not biz value #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@MMB708
Michele Bowman @BradleyAnthonyJ how did ppl used to "measure" the telephone? Or "800 cuts svc no"? You'd be irrelevant w/out it. #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@slandry17
Susan Landry Also need to line-up the formal measures, KPIs etc. with the informal Reward and Recognition (“atta boy”). #GartnerChat
Oct 04 via webFavorite RetweetReply

@doug_laney
Doug Laney Your could potentially measure the comparative upstream reach of your customers' networks to gauge socialmedia ROI. #gartnerchat
Oct 04 via webFavorite RetweetReply

@9010NL
90:10 Group NL @JSussin @espnguyen @CRozwell agree, also employee satisfaction, brand equity etc can be measured #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @espnguyen: RT @seamuswalsh: What is the cost of not being out there? How is that measured?- good point risk is a U not a / #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@rpdubjr
Rob Walters A4: employee engagement is a great way to measure internal value #gartnerchat
Oct 04 via webFavorite RetweetReply

@JSussin
Jenny Sussin @seamuswalsh @espnguyen Against your competitors of course :-) #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@ParnaSarkar
Parna Sarkar-Basu RT @CRozwell: There should always be value @atwalls:Metrics r indicators,not basis 4 decisions about ROI.Judgment plays a part. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Yes, requires discipline to do this RT @rpdubjr: A4: employee engagement is a great way to measure internal value #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley ex. If your purpose is community centric customer support then use your existing cust support measures. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@seamuswalsh
seamus walsh can we get an easy question now? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@jlsturino
Jesse Sturino @espnguyen A4 - I suspect value will be measured by a few positive 'viral' effects (or negative) - not detailed metrics #gartnerchat
Oct 04 via webFavorite RetweetReply

@EliseOlding
Elise Olding LOL RT @seamuswalsh: can we get an easy question now? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@Gartner_inc
Gartner Q5: What are the major best and poor practices that mean the difference between success and failure? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@CRozwell
Carol Rozwell RT @JSussin: @espnguyen @CRozwell I'd say measurable improvement time saved, cost saved, increased $, retention (cust or emp) #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @rpdubjr: A4: employee engagement is a great way to measure internal value - Engagement for what though? Must have a purpose #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@atwalls
atwalls Whether you know it or not, your employees, customers, competitors are in social media. Conversation is already taking place. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @seamuswalsh: can we get an easy question now? - nice :-) #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@JSussin
Jenny Sussin @gartner_inc oh pick me! Measuring your own activity is not success in social media #gartnerchat #socbiz
Oct 04 via SeesmicFavorite RetweetReply

@CRozwell
Carol Rozwell Absolutely! RT @atwalls: your employees, customers, competitors are in social media. Conversation is already taking place. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@PhoebeAnt
Phoebe Antonio RT @atwalls: Whether you know it or not, your employees, customers, competitors are in social media. #GartnerChat < Absolutely. Listen.
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL @Gartner_inc A5 failure is applying general tactical best practices.Success = executing evidence-based strategies #GartnerChat #OpenBusiness
Oct 04 via TweetDeck FavoriteRetweetReply

@espnguyen
Steve Nguyen @jlsturino Interesting thought. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@doug_laney
Doug Laney You can also run experiments with control groups to determine the incremental value of any process. #gartnerchat
Oct 04 via webFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley Q5. Puprose, purpose, purpose. There must be a cause around which a community will rally and interact. Don't just provide tech. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@EliseOlding
Elise Olding RT @atwalls: Whether U know it or not yr employees, customers, competitors R in social media. Conversation is alrdy tkng place. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL @GGatJesta Yes agree #gartnerchat #jestais
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Measures need to mature over time - start with something realistic and grow capabilities #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell SM programs need balance - some risk, some sure things #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @tariq_ahmad right - as @CRozwell always says: how long before not responding via #social is = to not responding to a voicemail #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@CRozwell
Carol Rozwell Social champion must have social capital, respect. not just position power #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin Absolutely RT @doug_laney: You can also run experiments with control groups to determine the incremental value of any process. #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@EliseOlding
Elise Olding Q5: Not understanding your culture - assuming everyone knows how and when to use SM #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL @MMB708 Yes often ppl try to assign ROI as they would try to assign ROI to a telephone line.. it's different #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell Use social to help decide! RT @atwalls: Two questions!!! What to do, what to do! #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Both enable grass roots and select key top down SM efforts. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@espnguyen
Steve Nguyen Q5: As @slandry17 says, MUST HAVE active and authentic leadership support. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@atwalls
atwalls Purpose changes and fluxes. Collective embraces many purposes. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@japi999
Jari Pirhonen Good: listen, learn,. adapt, communicate, be humble. Bad: Don't #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin @CRozwell my former colleague said it well in a blog "it's okay to screw up, but do it fast then move on" - @ethanmcc #gartnerchat #socbiz
Oct 04 via SeesmicFavorite RetweetReply

@NickMonger
Nick Monger Global companies need to understand their regional customers - One Tweet does not suit all! #Gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@seamuswalsh
seamus walsh q5. I would say, executive buy into a SM program is a best prac. WIthout it, and metrics so elusive it must be committed to #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@dompannell2
Dominic Pannell @Gartner_inc I'd say delivering on your promises. On time. Most companies #fail because they're too big & unwieldy #buzzmethod #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Creating overly restrictive policy will stiffle participation. Don't let your lawyers draft the poilicy. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @dompannell2: @Gartner_inc Id say delivering on your promises. -Yes, keep a tight scope #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@JSussin
Jenny Sussin @dompannell2 interesting and accurate point - with #socbiz comes increased corporate transparency doesnt it? #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@espnguyen
Steve Nguyen Q5: Do not assume your employees get it. Many will need help bridging external vs. internal social collab. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@EliseOlding
Elise Olding YES! RT @espnguyen: Q5: Do not assume your employees get it. Many will need help bridging external vs. internal social collab. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@Gartner_inc
Gartner RT @GGatJesta: Question: How can we manage social competition?Are there any rules or best practices? #gartnerchat #jestais #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Restrict scope to grow scale. Start with a clearly defined tightly scoped purpose and grow it over time as community matures. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@atwalls
atwalls Market segmentation is critical. Purpose and metrics vary across populations. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell Hire smart people, provide guidance, expect them to do the right thing on SM #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@slandry17
Susan Landry Best? discover where SM is already being used in the biz, adding value. #GartnerChat
Oct 04 via webFavorite RetweetReply

@JSussin
Jenny Sussin @GGatJesta always take the high road - ties back again to corporate transparency in #socbiz #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@9010NL
90:10 Group NL @EliseOlding aren't data and interactions sources of intel? thus the same from that perspective? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@espnguyen
Steve Nguyen Q5: Don't implement social collab like an ERP. Gotta be nimble. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@CRozwell
Carol Rozwell It'sthere, if hidden. RT @slandry17: Best? discover where SM is already being used in the biz, adding value. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@atwalls
atwalls Put your messages where your customers are, not where you want them to be. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@js9805
Janelle Sullivan LOL --> RT @BradleyAnthonyJ: Overly restrictive SM policy will stifle participation. Don't let your lawyers draft the policy. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @espnguyen: Q5: Dont implement social collab like an ERP. Gotta be nimble. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@doug_laney
Doug Laney @BradleyAnthonyJ Will tell u about socialmedia policy diff across borders at my former employer, yielding diff results. #gartnerchat
Oct 04 via webFavorite RetweetReply

@CRozwell
Carol Rozwell RT @atwalls: Put your messages where your customers are, not where you want them to be. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @atwalls: Put your messages where your customers are, not where you want them to be.-at least hook them where they are. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@9010NL
90:10 Group NL @atwalls Exactly, create more effective planning but understanding your customers (fact-based planning) #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @doug_laney: @BradleyAnthonyJ socialmedia policy diff across borders - yes, culture matters big time #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@atwalls
atwalls success/failure metrics should be common across all comms methods. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Or where your prospects R. RT @CRozwell: RT @atwalls: Put your messages where your customers R not where you want them to be. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@slandry17
Susan Landry @BradleyAnthonyJ not sure word choice "restrict", agree w principal of starting with clear, measurable, achievable purpose. #gartnerchat
Oct 04 via webFavorite RetweetReply

@Gartner_inc
Gartner Last question Q6: What are the primary considerations in choosing the right social technologies? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley : RT @atwalls: Put your messages where your customers are, not where you want them to be. - depending on purpose! #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@espnguyen
Steve Nguyen RT @doug_laney: @BradleyAnthonyJ socialmedia policy diff across borders - yes, culture matters big time #GartnerChat
Oct 04 via HootSuite FavoriteRetweetReply

@atwalls
atwalls SM policy not needed. Need Communications policy that is tech agnostic. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding @seamuswalsh go ahead #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin Welcome to #gartnerchat @ktsportsmarket
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley Don't try to do it all on Facebook! People are there to connect with friends not to solve your problem #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@9010NL
90:10 Group NL Still applicable, much more dynamic RT @atwalls: Market segmentation is critical. Purpose and metrics vary across populations. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@seamuswalsh
seamus walsh What does Gartner do well in SM, what do you think needs to improved? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@js9805
Janelle Sullivan Q5: Look to the co's that are winning 2C best practices. Suspect that it's more about culture and less about tech, tools, etc. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@atwalls
atwalls SM policy not needed. Need Communications policy that is tech agnostic. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell Choose social tech based on purpose. What are you aiming to do? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin Q6 #gartnerchat depends on your business needs but think in terms of longevity so updates, scalability #socbiz
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley Q6. Know the purpose and the desired participant experience first before selecting technology. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@espnguyen
Steve Nguyen Q6: We started by defining the capabilities we desired. We defined those by understanding the biz opportunities 1st. #gartnerchat
Oct 04 via TweetGrid.com FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Q6. Know the purpose and the desired participant experience first before selecting technology. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@CRozwell
Carol Rozwell What she said. RT @JSussin: Q6 #gartnerchat depends on your business needs but think in terms of longevity so updates, scalability #socbiz
Oct 04 via TweetDeck FavoriteRetweetReply

@ggheorghiu
Gabriel Gheorghiu @Gartner_inc @GGatJesta I surely know what NOT to do: please don't tell us how gr8 u are as opposed 2 your weak competitors #GartnerChat
Oct 04 via webFavorite RetweetReply

@EliseOlding
Elise Olding Q6 - intuitive to use, can understand decipher the data #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @CRozwell: Choose social tech based on purpose. What are you aiming to do? - Yes, purpose drives all tech choices. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@weaselese
Saqib Ali @Gartner_inc A6: Integration w/ rest of the collaboration platform should be the primary consideration in choosing the platform #gartnerchat
Oct 04 via webFavorite RetweetReply

@CRozwell
Carol Rozwell Essential. RT @EliseOlding: Q6 - intuitive to use, can understand decipher the data #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@js9805
Janelle Sullivan Q6: Be (on the technology) where your customers want (and expect) you to be. #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@espnguyen
Steve Nguyen RT @CRozwell: Essential. RT @EliseOlding: Q6 - intuitive to use, can understand decipher the data #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@CRozwell
Carol Rozwell sp true w internal projects RT @tariq_ahmad: A6: Understand needs of biz. A blanket strategy won't work for everyone #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding good start here? RT @seamuswalsh: What does Gartner do well in SM, what do you think needs to improved? #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@9010NL
90:10 Group NL @Gartner_inc A6: target groups, overarching objectives, policies/processes, which supply chains, cost model etc #GartnerChat #OpenBusiness
Oct 04 via TweetDeck FavoriteRetweetReply

@Gartner_inc
Gartner @seamuswalsh Engagement always needs improvement. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Expect multiple SM application types. One size doesn't fit all collab types. think ecosystem. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@japi999
Jari Pirhonen#some primary considerations are not tech. W/ tech make sure that it fulfills your primary considerations? #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@atwalls
atwalls Be ready to shift languages. Are your customers on QQ? How's your Mandarin? #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @japi999: #some primary considerations are not tech. W/ tech make sure that it fulfills your primary considerations? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@seamuswalsh
seamus walsh @Gartner_inc free works ;-) #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin#gartnerchat in all transparency - I'd say we could be more creative in our approach to SM. Some analysts tweet and blog - but ends there
Oct 04 via SeesmicFavorite RetweetReply

@BradleyAnthonyJ
Anthony Bradley RT @atwalls: Be ready to shift languages. Are your customers on QQ? Hows your Mandarin?-yes, dif environement for dif cultures #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@espnguyen
Steve Nguyen Q6: Your existing technology investments play a factor in this as well. ie. SAP, MS Lync, Sharepoint, etc. #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@jlsturino
Jesse Sturino @espnguyen @Gartner_inc Q6 - use what people are used to; ensure what you use is fit for purpose; pilot different options #gartnerchat
Oct 04 via webFavorite RetweetReply

@slandry17
Susan Landry GoodQ @seamuswalsh. G's ++ this, blogs.gartner.com, SM at events. Oppts – in research (like these rich threads!) #gartnerchat
Oct 04 via webFavorite RetweetReply

@CRozwell
Carol Rozwell Social forces transparency, but listening can be hard. Expect ups and downs #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@weaselese
Saqib Ali @Gartner_inc A6: Social Media adoption flowchart: http://t.co/tCOh7iX6 #gartnerchat
Oct 04 via webFavorite RetweetReply

@MMB708
Michele Bowman 6: what business prob are you solving? Think platform that allows you to grow as the needs change. Change is the norm. #gartnerchat
Oct 04 via HootSuite FavoriteRetweetReply

@Gartner_inc
Gartner Q2: How can organizations take a strategic approach to social media? #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley If you have to train, you've doen it wrong. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@seamuswalsh
seamus walsh q6. common language, make sure all participants are working from the same dictionary. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@BradleyAnthonyJ
Anthony Bradley Expect multiple SM application types. One size doesn't fit all collab types. think ecosystem. #GartnerChat
Oct 04 via TweetChat FavoriteRetweetReply

@LilianMahoukou
Lilian Mahoukou @Gartner_inc Not relying on the hype. Starting from few and clear needs. Then, evolving, building an ecosystem of soc tech #gartnerchat
Oct 04 via UberSocial for BlackBerryFavorite RetweetReply

@JSussin
Jenny Sussin @jlsturino Right, make sure your #socbiz investments can be integrated with legacy systems #gartnerchat
Oct 04 via SeesmicFavorite RetweetReply

@EliseOlding
Elise Olding How many RTs vs tweets - more means listening RT @CRozwell: Social forces transparency, but listening can be hard. #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@atwalls
atwalls RT @seamuswalsh: q6. common language, make sure all participants are working from the same dictionary- Definitely!!! #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell Yes ma'am RT @JSussin: @jlsturino Right, make sure your #socbiz investments can be integrated with legacy systems #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@glenkoskela
Glen Koskela A2: Don't work on social media strat but on comms, collab, info mnt strats w each stakeholder where social media plays a role #GartnerChat
Oct 04 via webFavorite RetweetReply

@EliseOlding
Elise Olding NICE! RT @glenkoskela: A2: Don't work on social media strat but on comms, collab, info mnt strats w each stakeholder #GartnerChat
Oct 04 via TweetDeck FavoriteRetweetReply

@CRozwell
Carol Rozwell If you are hung up on 'media' of social media, may be missing the point #gartnerchat
Oct 04 via TweetDeck FavoriteRetweetReply

@JSussin
Jenny Sussin#gartnerchat participants - feel free to reach out with any questions on #socbiz #scrm anything social you're looking for - on twitter :)
Oct 04 via SeesmicFavorite RetweetReply

@slandry17
Susan Landry Indeed @JSussin, and worse - without measuring you could "fail" and not have a clue. #gartnerchat
Oct 04 via webFavorite RetweetReply

@EliseOlding
Elise Olding @weaselese can you send me any links for more info on this? good stuff
Oct 04 via TweetDeck FavoriteRetweetReply

@weaselese
Saqib Ali @EliseOlding a good resource on design ethnography: http://t.co/aD8JFh2V h/t: @enquiringdesign
Oct 05 via webFavorite RetweetReply

@enquiringdesign
Catriona Macaulay PS we've got a great chat going @ http://t.co/eHlzjIol @weaselese: @EliseOlding a good resource on design ethnography: http://t.co/uc4BhVqF
Oct 05 via TweetDeck FavoriteRetweetReply

@EliseOlding
Elise Olding Worth exploring RT @weaselese: @EliseOlding a good resource on design ethnography: http://t.co/xbqWVcOB h/t: @enquiringdesign #bpm
Oct 05 via TweetDeck FavoriteRetweetReply

Garfield and Checklist Manifesto

Saqib Ali — Sun, 02 Oct 2011 23:40:55 +0000

source